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Shipping & Handling


Laelia creates limited edition capsule collections that are handmade in Melbourne, Australia.  Delivery within Australia is 2 – 5 business days.  For international orders, estimated delivery times exclude customs or other delays at the country of destination.  All of our orders are shipped with tracking. Signature on delivery and extra insurance can be added upon request with additional charges.  Please contact info@laelia.com.au if you wish to have extra insurance added.

Orders can be tracked through the Australia Post website. Once your item has been dispatched we will notify you via email with your order tracking number. If you do not receive your order within the specified timeframe, please email us at info@laelia.com.au

 

Australia

All domestic orders are sent via Australia Post Express Post, a shipping fee of $11 will be charged.

Please allow for 1-2 business days for shipping.

 

New Zealand

For all orders to New Zealand, a shipping fee of $25 will be charged.

Please allow for 2-3 business days for shipping.

 

Rest of World

For shipping to all other international locations, we offer two flat-rate shipping options:

AUD $35 - Australia Post 'Pack and Track International' including tracking, approximately 7-10 business days.

AUD $55 - Australia Post International Express Service including tracking, approximately 2-4 business days.

Note that all product prices indicated and payments made on the Australian Online Store are in AUD currency.

For all international orders, you may be responsible for import and/or customs duties on your order and will be responsible for paying these duties to release your order from customs upon arrival.

Delivery times are estimates only. Please make sure you have provided the correct shipping/delivery information as Laelia will not be held responsible for incorrectly entered or unrecognized addresses. We are not able to redirect orders after items have been dispatched.